Remote & On-Site IT Support

Fed up of having to wait days and pay over the odds for your computer problems to be resolved?
Remote IT Support from as little as £9.99 per month!

With Remote IT Support you are able to make one phone call and leave the rest to us. Using the latest technology, we can access your systems remotely to provide an immediate response to your problems. You'll save money on costly call-outs and won't be kept waiting for hours or even days at a time!

How does it work?

You initiate the connection over your existing broadband Internet connection, giving us control of your keyboard and mouse. You can even watch all of the activity on your screen.

How many times has the problem sorted itself by the time a technician arrives? We can work on your PC when the problem occurs - seeing the errors and rectifying problems as if we were physically on site. For those times when there's no other choice, we can send a technician or arrange a collection, giving you choices and great flexibility.

We also use advanced monitoring that helps us spot problems before you notice there's something wrong. This proactive approach can prevent most issues occurring in the first place.

Why do I need it?

It saves you time and money and allows you to concentrate on the job you're supposed to be doing. You get a response at the click of a button and it's a fraction of what it costs to recruit.

The helpdesk also serves as an advice line for your entire team providing answers to those common question such as, "How do I... in Excel?" and "Can I turn this document into a PDF?".

How much does it cost?

Our charges vary, depending on how many workstations you have. We don't charge extra for printers, scanners and other parts - we class a workstation as the PC and everything attached to it.

Whether you have one PC or several across a number of sites, we can provide a personalised quote for Remote IT Support. As a guide, the most it will cost is just £10 a month per workstation but this reduces as the number of workstations increases. Please contact us for a no obligation quote tailored to your exact requirements.

What next?

There is more information available at www.support.i-deauk.com including a facility to get an accurate quote.

If you can't believe how you've managed without Remote IT Support or you have further questions about the service, please contact sales on 01226 736686 or by email: support@i-deauk.com